Thank you for visiting the CosmeticB.com shopping store. CosmeticB.com appreciates your trust and have set forth this return Policy to describe how ThanksAmerica (“ThanksAmerica", "CosmeticB", or "CosmeticB.com") practice, and follow its return policy. ThanksAmerica is the name of the business and CosmeticB, or CosmeticB.com is the cosmetics and makeup shopping store; therefore, they may be used throughout the document interchangeably.
ThanksAmerica 'CosmeticB.com' Shipping policy
ThanksAmerica CosmeticB.com ships to the US, Alaska, Hawaii, US Territories, and to Canada. Be aware that orders could arrive in multiple packages. For International orders, please email to HR@CosmeticB.com. ThanksAmerica ships Monday through Friday during normal business hours. Any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend. Estimated Delivery Date is within 3 to 6 business days, and total delivery time includes processing and carrier transit time. All shipping charges include handling, order processing, item selection, packaging and transportation of items.
Free or discounted shipping promotions are shipped via supplier’s Standard service, and it is available in the US only. It excludes Alaska, Hawaii, US Territories, and Kannada.
When you place an order with CosmeticB, you will receive an order confirmation via email. If you have questions about your order write to HR@CosmeticB.com and include the order number in the subject of your email.
When an order is placed, ThanksAmerica begins processing the order immediately, to ensure prompt delivery. ThanksAmerica is not able to cancel or change an order once it's submitted.
Should an item on your order be out of stock, CosmeticB will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge.
ThanksAmerica Return Policy
ThanksAmerica gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. If you are not completely satisfied with ThanksAmerica at CosmeticB.com purchase or gift for any reason, please return it for a full refund, and all returns must be accompanied by the receipt and all original components. However, ThanksAmerica doesn't cover the cost of return shipping or refund your original shipping charges unless the return was a result of ThanksAmerica error.
When you return your purchase to ThanksAmerica at CosmeticB.com by mail within 14 days of purchase date, you will receive a full refund to your credit card for the price of the items. If we receive your items within 15-29 days of purchase date, you will receive a refund in the form of a store Gift Card for the price of the items. Items received more than 29 days after the purchase date may not be accepted. The product must be in its original condition, unused and in its original packaging. If ThanksAmerica doesn't receive the return in its original condition, a service charge of $7.99 or 15% of the item price whichever is greater will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $7.99 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for orders in the US only.
ThanksAmerica charge 15% “restocking fees” on returns FOR repackaging the item and the loss by selling a product that's been previously opened, if the purchase price is refunded back to the customer's credit card. However, ThanksAmerica doesn't charge such fees, if given as store credit.
If you would like assistance in returning an item, please contact ThanksAmerica at 1-206-629-5411 or email at CustomerService@CosmeticB.com. The customer service of ThanksAmerica will walk you through the return process.
Clearance items are not eligible for return.
If you have questions, or concerns, contact ThanksAmerica at HR@CosmeticB.com.